Effective July 23, 2026 · RR PROJECTS LLC, operating Zeni Line
1. What this covers
This Privacy Policy explains what information Zeni Line collects, why, and how it's protected, for anyone who uses the app , coordinators, members, and members of the public who call, text, or file a report.
2. Information we collect
Account info: name, email, phone number.
Membership info (per group you join): your home location (used only to calculate distance , never shown to others), travel radius, skills/qualifications you select, availability, schedule, and your voice-line PIN (stored as a one-way hash, never in plain text).
Caller/reporter info: name, phone/email, the details of what you reported, and (if you use it) an emergency contact circle and a hashed emergency code.
Communications: chat messages, direct messages, and , only if your group has turned it on and disclosed it , call recordings and transcripts.
Files: documents/images a member chooses to upload, and the sharing level they set for it.
Usage/audit data: a record of actions taken in the app (who did what, when) for safety and accountability.
2a. Text messaging (SMS)
If you save a mobile number and tick the consent box, Zeni Line sends you text messages about requests for help and coordination for your groups. Full details, including how consent works and how to stop, are on the text messaging page. No mobile information or opt-in data is ever shared with third parties or affiliates for marketing or promotional purposes. Text messaging consent records (the time you ticked the box) are kept as part of the audit record.
3. How we use it
To match requests with qualified, available, nearby members ("the phone tree").
To let Zeni answer callers using knowledge your group has explicitly chosen to teach her , never anything else.
To keep a safety/accountability record (the audit trail) of what happened.
To operate features you opt into: emergency codes, ride-home links, custom outcomes/reports.
We do not sell your information.
4. Who we share it with
Only as needed to run the service:
Twilio , to place/receive calls and texts.
Anthropic (Claude) , to help Zeni understand and respond to reports, when your group has this feature enabled.
Our hosting provider , to run and store the application.
Other members only as your group's own visibility rules allow (e.g., a request's contact details are hidden until mutually accepted; a member's home address is never shown, only distance).
5. Minors and emergency features
Zeni Line is built for use by adults coordinating help for their communities. The emergency code feature lets a caller alert their own pre-approved emergency contacts , including, in a family-circle setup, a parent or guardian being alerted by a minor. This is not a substitute for calling 911, and the app says so at the moment it's used. If your group serves minors directly, get appropriate guardian consent before enabling that feature for them.
6. Data retention & deletion
Records are kept as long as your account/network is active, plus a reasonable retention period for the safety/audit trail.
A removed member's messages are retained for compliance review by the group owner , see the app's governance history feature , rather than deleted outright, so records survive someone leaving.
You can request deletion of your personal account data by contacting alisa@rrprjcts.com. Some records may be retained where needed for safety, legal, or accounting reasons.
7. Security
Passwordless sign-in (no stored passwords); sessions are signed and expire.
PINs and emergency codes are stored as one-way hashes, never in plain text.
Contact details stay hidden until a match is mutually accepted.
Direct messages are private , not visible even to the group's own leadership , unless a member is removed, at which point the owner may review them for compliance, and every such review is logged.
All connections use HTTPS encryption.
8. Your rights
You can access, correct, or request deletion of your personal information by contacting alisa@rrprjcts.com or, where available, directly in your account settings.
9. Text messaging and your mobile number
If you give us a mobile number and tick the consent box, Zeni Line sends you recurring text messages about requests for help and coordination for your groups. You can opt in at zeniline.com/sms/signup or on your account page.
Message frequency varies, depending on how often your group needs to reach you.
Message and data rates may apply.
Consent is not a condition of any purchase, and never a condition of joining or staying in an organization.
Reply STOP to opt out at any time, or HELP for help. You can also remove your number from your account page.
Opting out of texts never removes you from your group and never stops you being reached by phone.
No mobile information is sold, and no mobile information or opt-in data is ever shared with third parties or affiliates for marketing or promotional purposes. Your number is used only to operate the service described in this policy and in our Terms of Service. Consent records, meaning the time you ticked the box and the exact wording you agreed to, are kept as part of the audit record. Full program details are on the text messaging page.
10. Changes to this policy
We'll post updates here with a new effective date. Material changes will be communicated to group coordinators.
11. Contact
Questions about this policy: alisa@rrprjcts.com, RR PROJECTS LLC, New York.